Shipping & Returns
- What shipping options are available?
- Do you ship outside the USA?
- Signature Requirement
- Separate Shipping and Billing Addresses
- Claims for Shortages/ Incorrect Parts
- Damaged or Lost Items
Ground (sometimes free), 3 day, 2nd day air, Overnight, Early AM, and Saturday.
Yes we do, send us an email with the items you would like to order and we will get a quote together for you.
Check your items/invoice for estimated ship schedule, many items in stock, many items kitted to order, some made to order and some are completely custom.
Shipped orders take 3 to 5 days for standard shipping depending on your location.
Expedited shipping is available on many items.
We support our Customers and Racers! Critical parts are in stock and are available for Over night and Saturday Delivery when ordered by 4PM PST.
We email you a tracking number within 24 hours of your order shipping out, so you can easily track your package(s) from the us to your door.
A tracking number will not be available until your item ships. See schedule above.
Items are shipped from us are via FedEx some shipments directly from the manufacturer are via UPS
Your order may qualify for free shipping see the checkout box.
Alaska, Hawaii, Puerto Rico and other U.S. Territories
We ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, you will receive a shipping cost at checkout.
**Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.
If you're ordering from any of these areas and do not see a shipping rate after clicking on "Process Order" at checkout, we will contact you within 1-2 business days to inform you if the product can be shipped and provide you with the shipping costs. **Your order will not be processed until we have received your emailed approval of the shipping costs.
If you would like to determine the shipping costs before placing your order, please email us at firstname.lastname@example.org. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1- 2 business days.
APO / FPO
Contact us at (520) 456-9706 or email us at email@example.com for APO / FPO shipping availability and pricing. We support our Troops with made in america products
We ship international. contact us at (520) 456-9706 or email us at firstname.lastname@example.org for cost and options and to make orders. Online ordering is not available for international shipments.
For your protection and ours, we ship almost all packages with a signature required for delivery. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form. In some cases we will not honor a signature not required and will request other arrangements be made,such as hold at depot or secure delivery location.
PLEASE NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility. We will not cover the cost!
*Items shipped directly from us or the manufacturer may arrive via Fedex, UPS or USPS.
In order to ensure the validity of each order, we will contact you if your billing and shipping address on the invoice does not match. In certain instances, we may require a copy of the card holders identification and credit card for further validation, and some may require a signed statement by the card holder. Your items will not be shipped if the cardholder cannot be reached, and any additional expedited shipping costs will be the responsibility of the receiver due to the delay. Please include a phone number that the cardholder can be reached to ensure quick processing and delivery times. If you have any concerns regarding this, please feel free to contact us.
Please check invoice for all parts ordered. All claims and shortages must be made within 5 days. Please have your invoice number available.
If a part is lost (box broken open) or damaged in transit to you, please notify the carrier (UPS, FedEx, USPS, etc.). Delivery is the responsibility of the carrier. Do not return any damaged part to us. File a damage report with the delivering carrier. We suggest if possible digital photos should also be taken to further support any claims. All shipments are insured for their full value when they leave The Supercharger Store.
Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Please contact us if you have had to make a claim with the carrier and provide us with the exact shipment information so we can be prepared to assist in expediting the resolution, as the carrier will contact us.
All merchandise is in good condition when it leaves our facility. All sales at The Supercharger Store are considered final and returns for any reason must obtain a return merchandise authorization number in writing from The Supercharger Store before any products are sent back and it must be marked on the outside of the package. Unauthorized and COD returns will be refused. All returns are subject to a minumin 20% restocking fee for unopened items, others are case by case basis. You have 30 days to return items which have not been installed or used. When shipping an item to The Supercharger Store, all shipping must be well packed, prepaid and all items must be insured by the customer. Due to the nature of Electrical items, we do not accept them for return. Custom made products, products with custom options or products that have been modified as requested by the customer are not returnable. Original shipping and handling charges are not refundable. It is the intention of The Supercharger Store to make the customer satisfied and we understand that extenuating circumstances may arise making your return ineligible per our policy, please contact us.